Returns & exchanges

Returns

Before you return an item to us, you must inform us in advance. You can return an item within a period of 30 days, starting on the first day following receipt of the product. If the product does not fit you can return it for free, provided that according to the website the product should fit.

Returns procedure

Please make your return or exchange request online in your my account page. If you did not make an account, you can also fill in the returns form here: Returns form

Right of withdrawal

You have the right to cancel your order within 14 days after the day you received your goods without giving any reason. You must send the goods back within 14 days after informing the trader. You will then be credited with the total amount, including shipping costs. Only the costs for returning the goods from your home to the shop are for your own account. If you use your right of withdrawal, you need to return the goods with all accessories and  in its original condition and packaging to us. To exercise this right, please contact us on info@propeller-shop.eu. We will give a refund within 14 days from receipt of your cancellation provided that the returned goods have been received in good order.

Conditions for returns

Situation Reimbursement Return shipping cost
Propeller does not fit, because of wrong information on our website 100% You will receive a free return shipping label
Propeller does not fit, because you ordered the wrong type and want to return it for another type Propeller and packaging:
– completely undamaged: 100%
– very light wear: 60%
– clear wear: 0-25%		 At your own cost
You are not satisfied with the pitch of your propeller and would like to return it for another pitch Propeller and packaging:
– very light wear: 50%
– clear wear: 0-25%		 At your own cost
Propeller is unused and you would like to cancel the purchase Propeller and packaging:
– completely undamaged: 100%
– packaging damaged: 90%		 At your own cost
Propeller has been used by you, but you still would like to cancel the purchase Unfortunately this cannot be returned At your own cost

Company identification

Company name: Propeller Shop Europe B.V.
Chamber of Commerce number (Netherlands): 86047248
VAT identification number: NL863844212B01

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Terms and conditions & Warranty

Our General Terms and Conditions can be found here, as well as our Privacy-Policy.

All products are provided with 2 years legal warranty. Normal wear and damage are excluded, as well as any damage resulting from improper use or installation.

Complaints

We encourage you to notify us of complaints by sending an email to info@propeller-shop.com. If this does not lead to a solution, it is possible to sign up for dispute mediation by ValuedShops. From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting ValuedShops